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Introduction

Hi there! This website, https://www.robynway.com.au is owned and operated by Robyn Way ABN: 62 129 487 303. If you have any questions or need further information, please contact:

Robyn Way
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Ph: 0408 772 887

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website or use my services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my services or courses. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find blog posts and articles with a focus on healing, transformation and the soul’s journey. This information is provided solely to bring about learning, understanding and clarity about all of the aspects that make up the human and spiritual existence.

Content Policy

I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice.  

Visitor Responsibilities

The information I have provided on my website is a guide only. It is your responsibility to do your own research into matters and make informed choices based on your understanding on what is right for you in your own individual circumstances.

Downloads

I take every care to ensure that the documents I upload are safe, but I am not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading material from my site. It is your responsibility to maintain adequate and up to date internet security.

Disclaimer for Services

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I provide a holistic approach to healing, targeting the mental, emotional, physical and spiritual aspects of each individual. The focus is on the overall soul journey that brings about understanding, clarity and transformation.

The methods I use release negative emotional influences and transcend old, distorted beliefs that are responsible for patterns of undesirable behaviours and habits.

My intention in offering these services is for you to raise your consciousness and empower you to take control of both your inner world and outer life circumstances.

My Qualifications and Responsibility

I have a Bachelor of Social Work and an Advanced Diploma of Professional Counselling as well as a Certificate of facilitating Past Life Regression Therapy.

I prioritise my commitment to best possible practice so you can get the best results.

As a commitment to best practice, I constantly engage in professional development.

Your Responsibility

It is your responsibility to take ownership of your own life, to do the work required, and put in practice the tools I provide, in your own time outside of sessions.

This work can be triggering and bring up intense emotions. It is important for you to understand that there are no quick fixes and transformation takes time and commitment.

Important Information

It is important to understand that you may not access deep subconscious memories due to subconscious blocks or a lack of ability to surrender control.

It is also important not to judge yourself or take onboard too seriously any past life memories that arise.

This process requires a daily commitment to yourself in order to get the most value from working together.

It is important to take the time to process and integrate the information and memories that are presented.

If you find yourself struggling to access deep subconscious memories, my suggestion is you find a meditation practice to increase your ability to alter your state of consciousness. Meditation helps you surrender and maintain the focused concentration that is required for subconscious memory recall.

I do not diagnose or treat medical conditions. If you have any concerns about your health it is important that you consult an appropriate qualified medical professional.

You will get the most out of working with me if you are ready and willing to go down the path of transformation and understand the need to take responsibility for creating positive change. Being open to spiritual based practices will also benefit you.

However, my services are not suitable for people who experience psychotic episodes, or who suffer from personality disorders such as schizophrenia, paranoia, borderline personalities or bi-polar.

There is a risk that the internet or phone reception may drop out during our consultation. If our connection does fail we will resume as soon as possible. You will be instructed beforehand what to do if we are interrupted during a hypnosis session. If required, we will reschedule that appointment.

Waiver of Liability

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer 10 guarantees and other consumer protection provisions set out in the Australian Consumer Law.

I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Intellectual Property

Copyright

The content of this website and in all my courses is protected by copyright laws and treaties around the world, with all rights reserved. You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

Trade Marks

I own the registered and/or unregistered trademarks, logos, and service marks displayed on this website. These trademarks whether registered or unregistered, may not be used in connection with any other product or service without a license, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business.

Unless explicitly stated to the contrary, all persons (including their names and images), third party trademarks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with me and you should not rely on the existence of such a connection or affiliation. Any trademarks or names mentioned on this website remain the property of the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services 13 and is in no way an assertion that such products or services are endorsed by or connected to me.

Payment Terms

Payment is required in advance. Preferably, you can pay via bank transfer to my nominated bank account.

Alternatively, you can pay via PayPal with credit or debit card.

Payment plans will incur a small administration fee. I do not store any of your credit card or bank account details.

Any late payments attract a $15 fee.

Delivery

When you have made payment you will be sent a link to book in your appointment. If your session is face to face I will forward you my address. If your session is via Zoom you will automatically be sent the link and password to my Zoom Room upon booking. Zoom is a free teleconferencing app that can be easily downloaded onto your computer or smartphone. During our consultations, I recommend you have a quiet, private space to work from, where you won't be disturbed and wear loose, comfortable clothing. Have an open mind and a willingness to relax. Any no-show will result in that session being forfeited, unless there are unforeseen circumstances beyond your control. If I can't make an appointment I will contact you on the phone number you provide on your booking form or if you are international, via the email you provide upon booking.

Appointment Policies

Appointments are 60 minutes and 90 minutes. Time begins from the time of your scheduled appointment. If I am running late, your time begins when our session does. Cancellation within 24 hours of your scheduled appointment will result in your session being forfeited, unless for reasonable unforeseen circumstances beyond your control.

Refund Policy & Consumer Guarantees

If you change your mind after you have made payment, a consultation will take place within 5 days to discuss a mutually satisfactory solution. If after this, you still want to cancel, a refund will be given minus a reasonable administration fee. All refunds will be processed in the same form they were received. PayPal returns will attract a processing fee according to PayPal's current fees and charges.

If you feel that there is any problem with my services, please let me know within 24 hours / 7 days / before the end of the session. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to: - replacing the goods or providing the services again; or - if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

If you decide to cancel ongoing services mid contract, the amount refunded will be calculated according to the sessions already used, plus an administration fee of $30.

Respectful Communication

I reserve the right to delete any comments on my website or social media accounts which is rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please!

Jurisdiction & Dispute Resolution

If you have any concerns, issues or complaint arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland, Australia. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation and we agree to share the costs of mediation equally between us. We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

We both agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to negatively interfere with the business and/or personal interests of each other.

This agreement is subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.